How do I re-set a task that has been accidentally started?

"A mobile operator has accidentally started the wrong task, paused it and let me know - how is this re-set so it shows as not started?Other operators have already logged time against the task and some are in-progress so we dont want to lose this information"

1. Ask the operator to 'finish" the prematurely started task and make a comment to say accidentally started or the like.

2. Duplicate the task on the job - re-assigning the operator etc to it.

3. (optional) alter the date of the accidentally started task, so having two tasks the same on the same day doesnt confuse the operator.

now the operator will see just one "new" (which is the duplicated) task in their "My Task" List.

You can see both tasks one with a bit of time it took to realise it was the wrong one and phone in with a note on it and the new task that the operator will start again when the time is right.